Widget installation troubleshooting

 

 

BOOKING BUTTON INSTALLATION GUIDE

IF WE GET AN ERROR WHEN ENTERING THE THEFORK MANAGER CREDENTIALS

 

  • FB:
    Install the booking button on the web browser from a private window and/or deleting cookies and temporary files and/or using a different browser.

 

  • Instagram:
    Install the booking button on your smartphone by first deleting all the application data.*

 

 

IF THE ERROR IS NOT RESOLVED

 

Create a new user with administrator rights in TFM and repeat step 2 using that user.

IF IT IS NOT POSSIBLE TO INSTALL

 

Record a video of the whole process and send it to the widgets team to evaluate the type of issue and escalate it*.

 

*At the same time, as the installation process is developed and managed by Facebook, the R must escalate the issue to Facebook support.

 

Contact:

Facebook:

https://www.facebook.com/business/help

https://www.facebook.com/help

 

Instagram:

https://help.instagram.com/

https://help.instagram.com/1554245014870700